Job Description

Job Responsibilities:

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms. Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Diffuses upset customers. Fully documents customer interactions in real-time. Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments. Identifies and escalates complex problems under direct supervision. Works on a limited variety of problems of limited scope using defined procedures and practices. Collaborates with fellow technicians and supervisor to solve problems. Familiarizes self with new technologies, products and platforms.

Job Requirement:

Willing to work in

permanent night shift

9 hour including Lunch 1 Hour
7Pm MYT to 7 Am MYT

Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred. 1-3 years demonstrated working experience required. Open to Fresh Grad. Basic computer literacy with a working knowledge of the Microsoft Office Package. Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers. Demonstrates strong customer service and communication skills.
Job Type: Contract
Contract length: 12 months

Pay: Up to RM3,500.00 per month

Benefits:

Health insurance Maternity leave Parental leave Work from home
Ability to commute/relocate:

Bayan Lepas: Reliably commute or planning to relocate before starting work (Required)
Experience:

Technical Support: 1 year (Preferred)
Work Location: In person