Job Description

We are seeking highly motivated and well-qualified candidates to join our internship program under the Knowledge Base and Technical Documentation Department. Main Responsibilities: Write technical documentation such as User Manuals, Training Materials, Release Notes, Product Sheets, FAQs and Lab Exercises. Develop content in alternative media forms such as Video Tutorials and interactive software simulations to complement existing documentation. Update existing documentation to support enhancements and bug fixes in new version updates. Create articles in the knowledge base to enhance product knowledge. Edit, review and proofread documentation before publication or insertion into the knowledge base. Assist in compiling and organizing requirements and answers in Requests for Information (RFI). Organize content in a way that is optimized for search and easy to navigate. Requirements/ Expectations: Candidate must possess at least a Bachelor's Degree in Computer Science/Journalism/English Language/Mass Communication/Publishing or equivalent. Excellent communication skills in English both written and spoken. Strong attention to detail and organizational skills. Passion for writing and creating documentation that helps people understand complex features. Ability to comprehend technical terms/features and explain it in words in a way that is easy to understand. Ability to quickly learn and understand processes and features of software/apps/websites. Flexible in adapting their style of writing to suit the purpose of each document. Methodical approach to documentation and care of document layout (i.e. indentation, list format, alignment, etc.). Knowledge of MS Excel, MS Word and MS PowerPoint. Experience in creating/editing videos will be an added advantage. Duration of internship: At least 6 months . 1 Internship position(s) available. *Interested applicants are invited to apply online or to [HIDDEN TEXT].

Skills Required