Job Description

Did you know KONE moves over one billion people every day. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Why this role KONE SEA is embarking upon an exciting growth phase and as such we are seeking Technical Field Support, Escalator to join our team . A Technical Field Support Engineer provides technical support during the installation and commissioning of KONE products. They resolve technical issues identified by manufacturing and installation teams, working to ensure products are installed in compliance with KONE\'s safety, process and quality requirements, without problems and on a timely basis. Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE. What will you be doing Remote and site support services for Front Lines and Supply Operations . Provide remote or on-site technical support for installation issues . Provide support also in digital, APF, software and BIM related issues Ride comfort . Provide technical support to ensure customer specification requirements Product development - applicable for global Field Support roles only . Product development matrix audit points . Piloting and implementing new product and solution Method and tools development - applicable for global roles . Installation method development . Trouble shooting tools development Training: . Train local Trainers/employees during site visits and/or deliver scheduled training sessions . Co-operate with and provide expertise to global and local training centers in training courses Quality: . Create quality reports after site visits and list issues which require corrective actions . List all helpdesk issues and forward corrective actions according to KONE process requirements. . Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements Safety . Be aware and operate within KONE safety requirements . Ensure each installation follows the global processes and guidelines . Follow the safety procedures and rules of customers, partners and KONE. . Report safety concerns . Stop installation or lift operations if safety violation or hazards are detected Are you the one Holistic knowledge of products and corrective action process . Good technical understanding of product and service solutions that meet the customer expectations, including digital, APF, software and BIM . Understands and has knowledge of norms and requirements that are applicable for each project. . Takes safety aspects into account and selects environmentally sustainable solutions when possible. What do we offer Career progression in opportunities within a global organization Total reward elements that engage and motivate our employees and help us make KONE a great place to work Comprehensive learning and development programs covering a wide range of professional skills You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry. Read more on

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