Job Description

Position: Technical Head - Elevators

Department: Technical

Locations: Malaysia Kuala lumpur

Experience: 15-20 Years

Employment Type: Full-Time

About Nibav Lifts Private Limited and Elite Elevators

Nibav Lifts Private Limited is a fast-growing global home elevator manufacturer with a strong presence across

India, the USA, Canada, Mexico, Thailand, Australia, Malaysia, and Kenya

, with over

1500 employees worldwide

. We are on a mission to become a

billion-dollar enterprise by delivering world-class, safe, and innovative home elevator solutions.

Elite Elevators is a leading name in the

home elevator industry

, trusted for over

15 years

for delivering innovative and elegant mobility solutions. Headquartered in Chennai

, we have partnered with

TKE (Thyssenkrupp Elevator) to bring world-class elevator technology to homes. In

May 2024

, we began our

own manufacturing of home lifts

, marking a major step toward greater innovation and self-reliance. With a strong presence across

India, Malaysia, and Australia

,

Elite Elevators

continues to redefine home living by offering premium, safe, and beautifully designed elevators that combine advanced technology, comfort, and style.

Our Vision: Transforming Houses into Homes.

Our Mission: Crafting the world's finest home elevators - with unmatched safety, lifetime durability, and enduring customer trust.

Position Overview

The

Technical Head will lead and oversee the

Installation, Commissioning, and Maintenance of home lifts across multiple regions. The role demands a dynamic leader who can manage large-scale field operations, ensure delivery excellence, and continuously improve productivity, customer satisfaction, and profitability.

This position serves as the

strategic and operational head for the technical division, responsible for aligning technical execution with the company's business goals and growth targets.

Key Responsibilities

Installation & Commissioning

Oversee

end-to-end installation processes, ensuring timely project start, completion, and handover within defined SLAs.*
Plan and allocate resources effectively across multiple projects and regions.*
Monitor

installation quality, safety, and compliance standards to meet global benchmarks.*
Track and reduce

Variation Orders by improving accuracy in site readiness and coordination with the sales and project teams.*
Ensure

project efficiency and adherence to planned production timelines.*

Maintenance & After-Sales

Manage the

complete maintenance lifecycle - from routine visits and preventive checks to breakdown management and renewals.*
Drive

KPIs such as:*

Maintenance Visits completed on time.*

Callback ratio reduction through proactive servicing.*

Repair Order closure time and

customer satisfaction index.*

AMC Renewals and

% price increase implementation year-on-year.*
Ensure all service operations align with the company's customer delight framework.*

Team & Operations Leadership

Lead a

large technical workforce (400+ employees) including engineers, supervisors, and field executives.*
Build leadership depth within regional teams through mentoring, performance management, and structured capability development.*
Drive

efficiency, accountability, and productivity through data-driven performance tracking and reporting.*
Ensure

Active PF compliance and field productivity monitoring across all regions.*
Standardize technical processes and enforce adherence to SOPs across the network.*

Financial & Strategic Management

Own and manage the

P&L for the Installation and Maintenance function.*
Drive cost optimization without compromising on quality, safety, or delivery standards.*
Collaborate with

Finance, Operations, and Supply Chain to streamline project cash flows and cost structures.*
Track and improve

collections from service contracts and renewal revenue contribution.*

Customer Experience & Quality

Serve as a key stakeholder in driving

post-sales excellence, ensuring zero escalations and maximum customer satisfaction.*
Maintain strong coordination with

CRM and Sales teams for smooth communication during installation and service stages.*
Collect, monitor, and act on

customer feedback, testimonials, and referrals to measure customer delight.*
Drive initiatives that enhance

brand reputation through quality performance and service reliability.*

Candidate Profile

15-20 years of experience in

Technical Operations / Installation / Service / Maintenance

, preferably in

Elevators, Cranes, or other Engineering Products

.*
Proven experience managing

large-scale, multi-location technical teams (300-500 members).*
Strong understanding of

installation planning, service operations, and field resource management.*
Demonstrated ability to handle

P&L accountability, operational metrics, and cost control.*
Excellent leadership, analytical, and communication skills.*
Qualification in

Mechanical, Electrical, or Mechatronics Engineering; MBA preferred for senior management roles.*
Ability to drive a performance-based culture and align team objectives with business goals.*

Job Type: Full-time

Pay: RM15,000.00 - RM17,000.00 per month

Work Location: In person