Technical Helpdesk
Johor Bahru, Johor, Malaysia
Job Description
About the company:Our client, the largest public bus provider in Johor, was established with the aim of delivering an efficient and sustainable public transport system for the community.Job Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email
- Analyse and report product malfunctions (e.g., by testing different scenarios
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing
- Update internal systems with information about technical issues which require back-end development team to address.
- Excellent command of spoken and written English.
- Bachelor\'s degree in computer science, information technology, or similar degree is preferred.
- Possess a minimum of 1-2 years technical helpdesk experience - experience with Jira ticketing is a plus.
- Have knowledge of software applications, debugging and programming.
- Excellent problem solving and follow up skills to ensure all tickets are closed
- Ability to learn new systems quickly.
- Ability to translate customer issues into actions for the engineering and product teams, achieving positive customer results.
- Candidate must be willing to work at Kawasan Perindustrian Tebrau 4, Johor Bahru.
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Job Detail
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Job IdJD1047724
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3000 - 5000 per month
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Employment StatusPermanent
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Job LocationJohor Bahru, Johor, Malaysia
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EducationNot mentioned