Technical Helpdesk

Johor Bahru, Johor, Malaysia

Job Description


About the company:Our client, the largest public bus provider in Johor, was established with the aim of delivering an efficient and sustainable public transport system for the community.Job Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email
or chat. * Identify customer needs and help customers use specific features.
  • Analyse and report product malfunctions (e.g., by testing different scenarios
or impersonating users). * Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share with our Product, Sales and Marketing
teams. * Assist in training junior Customer Support Representatives.
  • Update internal systems with information about technical issues which require back-end development team to address.
Job Requirements:
  • Excellent command of spoken and written English.
  • Bachelor\'s degree in computer science, information technology, or similar degree is preferred.
  • Possess a minimum of 1-2 years technical helpdesk experience - experience with Jira ticketing is a plus.
  • Have knowledge of software applications, debugging and programming.
  • Excellent problem solving and follow up skills to ensure all tickets are closed
in a timely manner. * Intermediate computer and Microsoft Excel skill.
  • Ability to learn new systems quickly.
  • Ability to translate customer issues into actions for the engineering and product teams, achieving positive customer results.
  • Candidate must be willing to work at Kawasan Perindustrian Tebrau 4, Johor Bahru.
Remuneration:MYR 3,000 - MYR 5,000Consultant in charge:Shin Yoong | shinyoong.leong@hunters-in.com | 013 863 5499

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Job Detail

  • Job Id
    JD1047724
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    3000 - 5000 per month
  • Employment Status
    Permanent
  • Job Location
    Johor Bahru, Johor, Malaysia
  • Education
    Not mentioned