Job Description

MohonKelayakan

• Inbound 1st Level Technical Support
• To analyze, create and resolve tickets (if applicable).
• To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
• Transform tickets created by E-Mail or Fax into the Ticket system.
• Follow up on processing status (e. g. Engineer Time of Arrival)
• Identified and escalated priority issues per client specifications
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Ensure high levels of customer satisfaction with individual call
• Requires ability to multitask and handle diverse, complex issues

Tanggungjawab

• Good communication skills
• Preferably contact centre working experience background
• Having a good command of the English due to project nature
• University education or certificate preferably in IT or a related discipline
• Good computer literacy (able to navigate, utilize computer)
• Able to start immediately will be an added advantage.
• Experience in handling P.O.S system will be added advantage
• Training will be provided

ManfaatRemunerations

• RM 3000-RM3500* monthly (Basic) - Relevant working experienced
• Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etcxe2x80xa6)*
• Training will be provided

Working hours

• 24/ 7 Rotational shift basis with 8 working hour daily
• Morning / Afternoon / Midnight shift
• 5 work days / week (including Public Holiday)
• 2 days off / week

Location

• Plaza 33, No.1 Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor (Nearby Asia Jaya LRT - 10 minute walking distance)

KemahiranTroubleshooting Technical knowledge Customer service Problem-solving Attention to detailImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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