Job Description

Key Purpose of the Role

• Provide technical Level 1, 2 & 3 IT support via telephone, chat and in person for local, regional, and global users from beginning to resolution following ITIL guidelines and processes.
• Focus in resolving user\xe2\x80\x99s IT problems/questions to cause minimum disruption to their work.

Required Experience

• 5+ Years Desktop Support or IT Helpdesk (systems, computers, telecommunications) of experience in

different areas of IT

• Certifications and demonstrable experience/knowledge in operating systems, infrastructure, network,

storage, Cloud and new technologies especially O365 and Cloud

• Very experienced in analysis, troubleshooting, incident Lifecyle and root cause analysis.
• Demonstrable experience in several ITIL 4 Service Management practices (appendix A)
• Diploma in Information Technology or a related field
• Any other certification (AZURE, CCNA, MCP etc.) would be a bonus

Skills & Capabilities

• Excellent communication skills (verbal, written) to be able to engage with other support groups and Us_x0002_er\xe2\x80\x99s.
• Demonstrable ability to think around issues and look at the wider picture to provide solutions through a

variety of problem-solving techniques.

• Proficient at adjusting their behavior to the demands of the work environment to remain productive

through periods of transition, ambiguity, uncertainty and stress.

Other Details

• Team coverage is 5:00 AM \xe2\x80\x93 7:00 PM 9 hour shifts will be assigned according to business needs.
• There might be requirements to support on weekends 2-3 times per

Junzo Sdn Bhd was incorporated in Jun 2011. We are an innovative technology and training provider in Malaysia, we work together with our partners in multiple continent to give you the best of solution together with upskill roadmap through our wide experience and professionalism. Besides, we also focus on professional IT training and Education development training. We has offered a range of training development programmes that can be broadly categorised into IT professional certification and academic programmes.

Vision
Is to be a global leader in IT transformation in both solutions and training. To surpass customers expectation. To create a work life balance and user friend environment for their employees by focusing on Junzo values of Employee First , Trust, Transparency, Flexibility and Value Centricity.

Mission
Delivery the business with high level of integrity and honesty. To gain customer confidents by providing high level of services, support and continues improvement. Value the high-performance employee and continues to upskill the employee with the latest technologies. Practices transparency and open communication at all level to eliminate hierarchy leadership.

Objective
Value the high-performance employees and continues to invest in upskill employees with the latest technologies. Practices transparency and open communication at all level to eliminate hierarchy leadership and encourage employees to participate in innovation.

Values
Bachelor\'s or Equivalent