Job Description

Summary
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
As a CRM Solution Development Manager, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.
Key Responsibilities
Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
Design, develop, and implement custom solutions within Dynamics 365, including developing and deploying plugins to extend core Dynamics 365 functionality, creating custom workflows, business process flows, and developing custom entities, forms, views, and dashboards.
Design and implement robust integrations between Dynamics 365 and external systems using APIs, with a strong emphasis on leveraging Azure Functions for scalable and reliable data exchange.
Develop, customize, and maintain Power Apps Canvas Apps, ensuring user-friendly and highly functional applications that streamline business operations.
Lead technical technology and design teams to ensure consistent, bene?cial client interaction, and solution delivery
Design and enable conceptual architecture and technical solutions
Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system
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Skills and experiences
Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
Expertise in Dynamics 365 customization, including deep knowledge and hands-on experience with plugin development (C#), custom workflows, and other extension capabilities
Power Apps Component Framework (PCF) implementation experience.
Intermediate to advanced knowledge of relational database concepts and Dataverse
Dynamics 365 Release and Solution layer management experience in Dynamics 365
At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
Core Skills: C#, .Net, D365, CRM SDK, CRM Plugins, PowerApps & Flow
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Skills Required