Technical Manager (technical Support Engineer) Penang
Simpang Ampat, M07, MY, Malaysia
Job Description
Technical Support Engineer to provide end-to-end technical expertise for a portfolio of auto-ID products (barcode printers, PDAs, scanners, and consumables) in the Malaysian market. A Frontline technical liaison person for customers and sales teams, ensuring seamless product adoption and issue resolution.
Responsibilities
Pre-sales Support (40%) Conduct technical presentations/demos for clients on hardware/software solutions. Assist sales team in responding to RFPs/RFQs, providing technical specifications and solution design. Validate client requirements and recommend optimal product configurations (printers, PDAs, labels, etc.). Support product testing/POC (Proof of Concept) for key accounts. Post-sales Support (60%) Diagnose and resolve hardware/software issues remotely or on-site (printers, scanners, PDAs). Train end-users on product operation, maintenance, and troubleshooting.
Requirements
Diploma/Degree in Electronics, Mechatronics, IT, or related field. 3+ years experience in technical support for hardware devices (printer, scanners, IoT devices). Hands-on experience with barcode/RFID technologies (Zebra, Honeywell etc.). Essential knowledge in troubleshooting networking (TCP/IP, Bluetooth), and printer drivers (ZPL, EPL). Fluent in English and Malay; Mandarin/Cantonese
Job Type: Full-time
Pay: RM12,000.00 - RM13,000.00 per month
Benefits:
Health insurance
Experience:
Technical Support: 4 years (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1131400
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:132378.0 167621.0 USD
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Employment StatusPermanent
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Job LocationSimpang Ampat, M07, MY, Malaysia
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EducationNot mentioned