Minimum Diploma in Information Technology or Computer Science or Network/ Telecommunication Engineering
Responsibility
Perform task as a Call Centre, Network Monitoring and Network Operation Centre (NOC).
Open Trouble Ticket and issue to the customer for fault restoration tracking and process and also for any network maintenance.
Execute and Implement Fault Management & Escalation between NOC, Regional Operation, vendor, third party provider and customers.
Implement and Execute network monitoring and management via different Network Management System platform.
Compile Trouble Ticketing and furnish the List of Failure every month.
Handle customer concerns and problems through the telephone.
Attend complaints, requests, problems are addressed effectively and within appropriate time frame and manner.
Job Type: Full-time
Pay: RM1,900.00 - RM2,200.00 per month
Benefits:
Health insurance
Application Question(s):
Are you willing to work in Bangsar?
Education:
* Diploma/Advanced Diploma (Preferred)
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