Job Description

JOB REQUIREMENTS

Monitor, Execute and Implement first level support for the network and service restoration through Fault Management & Troubleshooting Network Operation Centre (NOC) for customer service resolutions, and also to provision customer service through the Network Management System (NMS). Establish close relationship with other departments by providing excellent technical support and network reengineering. The network platform and services rendered are SDH, DWDM, ATM, Frame Relay, IP Transit, IPLC, Ethernet over SDH, Digital Internet Access and network infrastructures (civil, cable, site and M&E).

1.FAULT MANAGEMENT & TROUBLESHOOTING NOC

NETWORK MONITORING and NETWORK OPERATION CENTRE operational support 24hrs x 7 days x 365 days. Open Trouble Ticket and issue to the customer for fault restoration tracking and process and also for any network maintenance. Execute and Implement Fault Management & Escalation between NOC, Regional Operation, vendor, third party provider and customers Execute technical troubleshooting, fault finding and rectification works by NOC, RO's or vendor to achieve committed Mean Time to restore and Service Level Agreement. Furnish fault reporting to the customer 24hrs or 72hrs upon failure restored.

2. NETWORK MANAGEMENT SYSTEM

Implement and Execute network monitoring and management via different NMS platform for all Network Elements (SDH, DWDM, ATM, Frame Relay, IP Transit, IPLC, Ethernet over SDH, Digital Internet Access) Implement latest technology NMS for all platforms and Network Elements.

3. NETWORK PERFORMANCE & SERVICE ASSURANCE

Compile Trouble Ticketing and furnish the List of Failure every month. Assist Service Support to furnish Post Mortem Report for customer network improvement.

4. CUSTOMER MANAGEMENT

Handle customer concerns and problems through the telephone. Attend complaints, requests, problems are addressed effectively and within appropriate time frame and manner

5. SERVICE PROVISIONING

Implement customer circuit provisioning via NMS configuration Execute customer circuit testing via NMS performance

6. PLAN MAINTENANCE COORDINATION

Monitor Plan Maintenance activity between Regional Operation, Project Management and Service Provisioning to ensure no SLA and in accordance to the planned schedule.

7. SPECIAL PROJECT ASSISGNMENT

Involve in Special Project to support and execute the project within department or organization

8. REPORTING MANAGEMENT

Compile and furnish the Reason for Outage (RFO) summary report submission to the customer immediately upon fault restored. Assist Service Support to furnish the Network Failure Report (NFR) 72 hrs upon failure restore
Basic salary: RM2000-RM2300 + 150 (Shift Allowance) + 59 (Mobile Allowance)

Location: Menara TM, Bangsar

Job Type: Full-time

Pay: RM2,000.00 - RM2,400.00 per month

Work Location: In person