Job Description

Job Title:

Technical Project Support Manager

Role Summary

The Technical Project Support Manager is responsible for overseeing technical project operations, supporting pre-sales and post-sales activities, and managing the execution of hardware/software deployment and leasing projects. This role requires a strong understanding of ICT systems, excellent tender management skills--especially in e-Perolehan--and hands-on experience in managing service-level agreements and vendor coordination for both private and government-sector clients.

Key Responsibilities
Project Support & Execution

Coordinate and support ICT project implementation, ensuring technical deliverables are met within timelines and budgets. Collaborate with project teams, engineers, and vendors to deliver hardware maintenance and leasing services efficiently. Monitor and track project progress, proactively flagging risks and delays.
Tender Management & Documentation

Lead preparation and submission of proposals and tenders for both government and private sector projects. Manage the full e-Perolehan lifecycle including registration, bid submission, documentation compliance, and clarification processes. Liaise with procurement teams to ensure timely and accurate tender documentation.
Pre-Sales & Solution Support

Provide technical input for customer proposals and quotations in collaboration with the sales team. Conduct site visits, technical assessments, and customer consultations as needed. Prepare Bill of Materials (BOM), technical specifications, and solution architecture for ICT hardware and software requirements.
ICT Equipment & Service Management

Oversee leasing, servicing, and lifecycle management of computer hardware and software. Ensure uptime and performance of leased equipment and coordinate periodic maintenance with vendors. Maintain records of service contracts, warranties, renewals, and incident resolutions.
Key Requirements
Qualifications

Bachelor's Degree in Information Technology, Computer Science, or a related ICT discipline.
Experience

Minimum 5 years of experience in ICT project support or technical project management. Proven experience in: Government and private sector tender processes, especially e-Perolehan. Pre-sales support for ICT solutions. Hardware maintenance, leasing services, and service contract execution. Sales and servicing of computer equipment, including both hardware and software components.
Technical Skills

Familiarity with enterprise hardware and networking systems. Knowledge of ICT compliance, procurement protocols, and project documentation standards. Proficiency in Microsoft Office, project management tools (e.g., MS Project, Trello), and CRM/ERP systems (advantageous).
Soft Skills

Strong communication and coordination skills with internal and external stakeholders. Ability to multitask and work under pressure in a deadline-driven environment. High attention to detail and accuracy in documentation. Excellent problem-solving, follow-up, and decision-making skills.
Job Type: Full-time

Pay: Up to RM9,000.00 per month

Application Question(s):

Do you have at least 5 years of experience in ICT project support or technical project management? Have you managed government or private sector tenders, specifically using e-Perolehan? Do you have experience managing hardware/software leasing, maintenance, and service contracts? Are you familiar with enterprise ICT hardware, networking systems, and pre-sales solution support? Can you coordinate effectively with internal teams, vendors, and clients to ensure timely project delivery?
Work Location: In person