Job Description

Role Purpose:

Support the Technical department in relation to the APD Product servicing, breakdowns and coordinating with Business & Clinical Dept in swap out process and prepare an equipment for new patients. Support other service engineer for other HD equipment

Accountabilities:

• Responsible for maintaining and providing technical service for related equipment.
• To provide technical support to the on-call standby clinical resources nurses for APD equipment
• Assist customer service with technical clarification of customer orders/requirements.
• Maintain all equipment to minimize down time / ensure all services are carried out on time.
• To manage spare part stocks in hand, returned stock and faulty stock.
• Educate internal and external staff on the operation of Fresenius APD machines.
• Create proper and accurate service reports in TechServe and manual (in certain cases).
• Record and update technical database on breakdown performed.
• Conduct periodical preventive maintenance as per targeted dates.
• Support other service engineer on maintain other Fresenius equipment such as HD and acute machines
• Any other ad-hoc duties assigned.

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Engineering (Electrical/Electronic/Mechanical), Engineering or equivalent.

• At least 2 year(s) of working experience in servicing Dialysis Machines & equipment
• Always display a professional image to the customers. Maintain the company image to a consistently high standard.
• Able to work independently but also be able to work in team.
• Willing to work long and odd hours.
• Possess own transport and prepared to travel outstation at short notice as and when required.

• Possess good interpersonal and communication skills both in English and Bahasa Malaysia.
• Fresh graduate with good interpersonal skill and willing to learn will be consider

Fresenius Medical Care