Job Description

Work Flexibility: Field-based
In this role, you'll ensure Stryker products perform at their best by delivering exceptional technical service and support. From installation and commissioning to troubleshooting and training, you'll play a critical part in keeping healthcare professionals equipped to deliver outstanding patient care. If you're passionate about technology and problem-solving, this is your chance to make a real impact.
What you will do

• Perform installation, commissioning, testing, and preventive maintenance for Stryker products across Malaysia.
• Deliver first-level repairs and technical troubleshooting to ensure optimal product performance.
• Conduct technical training for customers and dealers on proper product usage and handling.
• Manage spare parts, tools, and field inventory to support efficient service operations.
• Schedule and execute engineering updates and preventive maintenance visits as required.
• Provide pre-sales and post-sales technical support to enhance customer satisfaction.
• Collect and analyze customer feedback to identify and resolve technical issues promptly.
• Maintain compliance with company standards and industry regulations, including ADVAMED guidelines.

What you need
Required Qualifications

• Diploma or Bachelor's degree in Engineering.
• Minimum 5 years of experience in technical service within a multinational commercial setting.
• Proficiency in troubleshooting and maintaining technical equipment.
• Fluent in English.

Preferred Qualifications

• Experience in the medical device industry.
• Familiarity with inventory management and technical documentation.

Additional Information

• Location: Malaysia (nationwide coverage).
• Work arrangement: Field-based with travel across Malaysia.
• Occasional flexible hours may be required to meet customer needs.

Travel Percentage: 50%

Skills Required