Job Description

Company Description
WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Members Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Members Choice Award winner for Kuala Lumpur category in 2019 and Coworker Members Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.
WORQs fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

Job Summary:
We are seeking a detail-oriented Technical Solutions Engineer to join our Tech Team. In this role, you'll work across departments to identify process inefficiencies, develop automation solutions, and maintain technical documentation. The ideal candidate will combine technical development skills with excellent communication abilities to collaborate effectively with non-technical stakeholders.
Key Responsibilities:
Process Analysis & Improvement
Conduct thorough assessments of existing workflows across departments to identify inefficiencies
Facilitate process mapping workshops with stakeholders to visualize current workflows and identify improvement opportunities
Design streamlined processes that leverage technology to reduce manual work and eliminate bottlenecks
Solution Development
Translate business requirements into technical specifications and automation solutions
Develop scripts, applications, and integrations to automate repetitive tasks
Implement API connections between systems to enable seamless data flow
Create customized dashboards for monitoring process performance
Translate customer pain points into feature requests for engineering teams.
Influence product roadmaps based on real-world use cases.
Deliver proof-of-concepts (PoCs), demos, and technical workshops.
Technical Implementation
Deploy and maintain code across various environments (cloud, on-premise, containers)
Configure and optimize cloud resources for cost-efficiency and performance
Troubleshoot deployment issues and ensure system stability
Implement security best practices in all technical solutions
Resolve complex technical issues (e.g., API failures, scalability bottlenecks).
Serve as the "last line of defense" for critical customer problems.
Documentation & Knowledge Management
Develop comprehensive technical documentation for all implemented solutions
Create user-friendly guides and manuals for non-technical users
Establish and maintain a centralized knowledge base accessible to all departments
Standardize documentation formats across the organization
Training & Adoption
Develop training materials tailored to different user groups and technical levels
Conduct hands-on training sessions for new technologies and processes
Create video tutorials and quick-reference guides for self-directed learning
Serve as a technical resource for questions and troubleshooting
Performance Tracking & Optimization
Define relevant KPIs to measure the success of automation initiatives
Implement tracking mechanisms to collect performance data
Generate regular reports on time saved, error reduction, and other efficiency metrics
Analyze usage patterns to identify opportunities for further optimization
Cross-Departmental Collaboration
Build strong working relationships with key stakeholders across all departments
Facilitate regular feedback sessions to ensure solutions meet business needs
Act as a technical liaison between the tech department and other business units
Balance competing priorities from different departments
Qualifications
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field
3+ years of experience in software development or technical solutions engineering
Proficiency in deploying applications to cloud environments (AWS, Azure, or GCP)
Expertise in TypeScript/JavaScript, Node.js, Express/NestJS, React/Angular.
Experience with RESTful API design, GraphQL (optional), and message queues (e.g., Pub/Sub, RabbitMQ).
Strong understanding of process automation principles and tools
Demonstrated experience designing secure, testable, and maintainable backend and frontend systems.
Strong communication and interpersonal abilities to work effectively across departments
Preferred Qualifications:
Experience with business process analysis and improvement methodologies
Knowledge of knowledge base platforms and documentation systems
Familiarity with performance tracking and analytics tools
Experience working in cross-functional teams
Knowledge of CI/CD, Docker, Kubernetes.
Familiarity with infrastructure as code (e.g., Terraform).