Job Description

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Technical Solutions Associate (Kuala Lumpur)

If you are looking to work on the technology front lines of a globally leading tech and travel company, this could be the role for you! As a Technical Solutions Associate, you will handle some of the most interesting problems that the business has to offer. You will provide support for all externally connected properties connecting to Expedia Group to diagnose technical support issues, ensuring that hotel partners have accurate connectivity, running and reviewing system and vendor reports to resolve system issues, to ultimately provide implementation, launch, and post connectivity support. Note: This is not a desktop troubleshooting role What you\xe2\x80\x99ll do:

• You provide initial support to internal and external partners on intermediate technical issues via email and phone to established critical metrics for quality, timeliness, and productivity
• Triage incoming cases and ensure that accurate priorities are set
• Provide change history information, monitor alarms, schedule maintenance outages, and handle access issues with customer-facing tools
• Provide Technical support on internal and customer-facing tools as well as resolve basic connectivity issues
• Generate system reports and identify action items
• Collaborate with Technical Solution Analysts on raised issues
• Act as a liaison between the frontline Expedia Market Management team (Market Managers and Market Associates) and Technical Solutions Analysts
• Develop an in-depth understanding of the Expedia\xc2\xaeConnect, Expedia QuickConnect, ExpediaConnect 2 connectivity integration systems and Expedia hotel inventory systems as well as the related business impacts

Who you are:

• Degree or equivalent experience with a passion for technical analysis experience in a customer support environment
• Experience in an analytical role involving strong research and solution design skills in a technology environment
• Understanding of web technology, especially an analytical understanding of XML and web services, would be an advantage
• Curiosity about data analysis: Excel, basic concepts of SQL and practical knowledge of databases
• Excellent oral and written skills to communicate complex issues to others internally and externally.
• Proficiency in Microsoft Word and Excel and usage of the Internet
• Ability to thrive in a dynamic, collaborative and fast-paced environment
• Able to work on weekends to ensure support coverage is provided

About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group\'s family of brands includes: Brand Expedia\xc2\xae, Hotels.com\xc2\xae, Expedia\xc2\xae Partner Solutions, Vrbo\xc2\xae, trivago\xc2\xae, Orbitz\xc2\xae, Travelocity\xc2\xae, Hotwire\xc2\xae, Wotif\xc2\xae, ebookers\xc2\xae, CheapTickets\xc2\xae, Expedia Group\xe2\x84\xa2 Media Solutions, Expedia Local Expert\xc2\xae, CarRentals.com\xe2\x84\xa2, and Expedia Cruises\xe2\x84\xa2. \xc2\xa9 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group\xe2\x80\x99s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\xe2\x80\x99re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.