Technical Solutions Mandarin Speaker
Cyberjaya, Selangor, Malaysia
Job Description
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- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user\'s contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
- Diploma or bachelor\xe2\x80\x99s degree
- 0-2 years\xe2\x80\x99 experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
- Excellent verbal and written communication skills - Mandarin
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Understanding of case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience and knowledge.
- Willing to work in shifting schedule
- Willing to work in Petaling Jaya
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Job Detail
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Job IdJD972989
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCyberjaya, Selangor, Malaysia
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EducationNot mentioned