Job Description

:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user\'s contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

• Diploma or bachelor\xe2\x80\x99s degree
• 0-2 years\xe2\x80\x99 experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

• Excellent verbal and written communication skills - Mandarin
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Understanding of case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience and knowledge.
• Willing to work in shifting schedule
• Willing to work in Petaling Jaya

DXC Technology