Job Description

Summary The Technical Specialist is a member of the BD Technical Service and Support Organization, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and troubleshooting for internal and external customers. This position is dedicated to utilizing scientific laboratory expertise to bring solutions to our customers and support BD products. The role is remote/hybrid working out of our Kuala Lumpur, Malaysia office.


Who We Are
BD is a leading global medical technology company that creates medical technology, devices, and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess the passion, innovative solutions, and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care, and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Primary Duties And Responsibilities:

• Respond to customer telephone, chat, and email inquiries by providing diagnostic and other assistance on the basic questions and high call volume queue platforms supported and serviced by BD
• Open cases and correspond to documentation requests
• Place part orders
• Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
• Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.

• Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
• Contributes to team goals and objectives through active participation.
• Promotes Professional Services

Minimum Qualifications:

Knowledge and Skills:

• Minimum 1- 2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.
• Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.
• Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
• Proficient PC skills (Microsoft Office package) \xe2\x80\x93 and/or LIS or Lab Management Software (LMS) a plus
• Experience with medical devices and equipment, experience with BD equipment is a plus. Experience on point of care (Veritor) testing preferred.
• Demonstrated effective interpersonal skills, organization/prioritization skills, and a passion for providing superior service.

• Must have the ability to multi-task and be adaptable to changing business environment(s).
• English speaking required; additional foreign language preferred
• Must be able to work in shift based role

Education and Experience

• B.S. Degree in any Life Science is Required

Culture and Benefits

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

How To Apply

Submit your application by clicking on the \xe2\x80\x9capply\xe2\x80\x9d button at the top of the page.

Primary Work Location MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift MY2 Night 10p-7a Mon-Fri (Malaysia)