Job Description

SummaryCareFusion This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis\xc2\xae ES Systems).Technical SkillsDatabases SQL Server (SQL 2008/2012) 3+ yearsMust be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.SSIS (SQL Job) exposure/experienceSQL Reporting ServicesOS knowledge (3+ Years)Server 2008 /Server 2012/ Windows 7Windows ServicesIIS and Web ApplicationsRunning Performance CountersBasic Understanding of Group PoliciesSecurity PermissionsNetworking topology (2+ years)DNSDHCPLAN/WANTelnetPorts (Networking/OS)Understanding of XML language (1+ years) Ability to review application and OS logs (2+ years) Active Directory experience or exposure (1+years) VMware experience or exposure (1+ years) Wireshark (1+ Years)Soft SkillsExcellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Excellent time management and multitasking skills Strong personal commitment to quality, customer service and patient safety Ability to understand and communicate complex technical systems to a non-technical audience Works well in a team environment Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations Customer support experienceEducationBS, Computer Science or equivalentProject management experience a plusPreferred CertificationsCCNA, CCNP, A+, MCTS, MCSEPrimary Work Location MYS Kuala Lumpur - Jalan KerinchiAdditional LocationsWork Shift MY2 Night 10p-7a Tue-Sat (Malaysia)

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