Job Description

Summary Who We Are

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.



1. Customer Service Support
a. Service Orientation, Initiative, & Quality
? Quickly addresses and provides support for inbound calls
? Demonstrates effective use of phone and email for communication channel
? Applies analysis and knowledge to maintain high levels of data quality and integrity
? Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others' self-confidence and dignity, and shows regard for their opinions
? Provides to customers progress updates. Seeks customer feedback and ensures needs have been fully met
? Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear information when documenting case notes. Uses plain talk to explain complex or technical concepts

b. Accountable
? Sets and maintain a conscious balance of expectations and timelines
? Follows process checklists & collaboration process
? Organizing time effectively and utilizing self-management habits that lead to increased productivity
? Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies.
? Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job
? Adresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same

c. Problem Solving / Decision Making
? Uses initiative and applied logic to be creative and pro-active in assessing and providing support to resolve new, recurring, and ongoing technical issues
? Accurately assesses priority level with limited coaching
? Demonstrates ability to efficiently solve issues both independently and by consulting with senior specialists and peers for next steps
? Remains open to many approaches to address needs or resolve issues. Seeks suggestions from other parties

2. Technical
? Basic understanding of BD products and how technical support and Field supports them in our customers' environments
? Understanding of how our products enhance and interact with hospital workflow
? Ability to identify issue-trends and uses available tools, resources, and team collaboration to troubleshoot customer issues

3. Administrative/Other
? Adherence to work and call schedules
? Timely completion of any Company or Department required training.
? Performs other duties as assigned.

Culture and Benefits

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

How To Apply

Submit your application by clicking on the "apply" button at the top of the page.

BD and Covid-19: To ensure the safety of our associates, BD supports remote work where possible. This position is based in the listed location, but is temporarily remote-based due to Covid-19. Any offer of employment is contingent upon the candidate reporting to work at the site if/when associates are requested to return to the workplace.

Primary Work Location MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift MY2 Day 11a-8p Thu-Mon (Malaysia)