Job Description

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About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values and fosters a culture of inclusion, belonging, and corporate citizenship. We are DXC.

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• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
• Evaluate unique or complex installations or configurations and make recommendations for resolution
• Articulate clearly in writing and verbally
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met

• Diploma or bachelor\xe2\x80\x99s degree
• 0-2 years experience in relevant technologies and customer environments

• Excellent verbal and written communication skills in ENGLISH
• Experience in troubleshooting in a technical environment
• Excellent analytical and problem-solving skills
• Software and hardware knowledge of computing, storage, and peripheral devices
• Understanding of case management databases and tools
• Superior customer service skills
• Phone and remote support experience. E-support experience and knowledge
• Willing to work on shifting schedule
• Willing to work onsite in Petaling Jaya

DXC Technology