Job Description

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About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values and fosters a culture of inclusion, belonging, and corporate citizenship. We are DXC.

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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses

Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement

Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence

Evaluate unique or complex installations or configurations and make recommendations for resolution

Articulate clearly in writing and verbally

Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met

Education And Experience Required

Diploma or bachelor\xe2\x80\x99s degree

0-2 years experience in relevant technologies and customer environments

Knowledge And Skills

Excellent verbal and written communication skills in ENGLISH

Experience in troubleshooting in a technical environment

Excellent analytical and problem-solving skills

Software and hardware knowledge of computing, storage, and peripheral devices

Understanding of case management databases and tools

Superior customer service skills

Phone and remote support experience. E-support experience and knowledge

Willing to work on shifting schedule

Willing to work onsite in Petaling Jaya

DXC Technology