Job Description

Technical Support Engineer- Dynamics 365 Finance and Operations Platform

=============================================================================


Kuala Lumpur, Selangor, Malaysia



Date posted

Aug 04, 2025

Job number

1854788

Work site

Up to 50% work from home

Travel

0-25

%

Role type

Individual Contributor

Profession

Technical Support

Discipline

Technical Support Engineering

Employment type

Full-Time

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Deep knowledge of Dynamics 365 FnO architecture and development tools. Experience with LCS, Azure DevOps, and data entities. Programming skills are useful, preferably in C++ or C# development - basic knowledge (ability to read code and write simple programs) Understanding of IIS, troubleshooting website issues, HTTP responses Network debugging skills (Fiddler, Network Monitor , Wireshark , Message Analyzer) Good knowledge of Microsoft SQL and Active Directory Strong debugging and performance tuning skills

Responsibilities

Design and implement customizations using X++ and extensions in Dynamics 365 FnO. Manage integrations with external systems (e.g., IDMS, JSLT, Power Platform). Support data migration, environment setup, and release management. Collaborate with functional consultants and business stakeholders to translate requirements into technical solutions. Provide tier-3 support and root cause analysis for production issues.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
?Industry leading healthcare
?Educational resources
?Discounts on products and services
?Savings and investments
?Maternity and paternity leave
?Generous time away
?Giving programs
?Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.