Job Description

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Program Overview
Level 2 (L2) Support plays a crucial role in maintaining and improving IT systems by troubleshooting issues, automating processes, and enhancing operational efficiency.
The L2 Support Intern will assist in resolving technical issues, automating manual processes, and improving system reliability. This role offers hands-on exposure to troubleshooting, scripting, database management, and low-code development.
By working closely with experienced engineers, the intern will gain valuable insights into system support, automation, and continuous improvement in an enterprise environment.
Responsibilities
Assisting in diagnosing and troubleshooting technical issues.
Developing scripts and automation workflows to improve system efficiency.
Writing SQL queries to analyze and automate database processes.
Supporting low-code solutions for process improvements.
Collaborating with engineers to resolve incidents and enhance system performance.
Documenting resolutions, best practices, and knowledge base articles.
Learning and applying new technologies to optimize support workflows.
Requirements
Educational Background: Current enrollment in a bachelors degree program in Computer Science, Engineering, or a related field.
Interest: Demonstrate a desire to work in the cross functional service / support space, have passion towards writing code and continuous learning.
Collaboration: Ready to collaborate closely cross functionally.
Interpersonal Skills: Great written and verbal communication skills as well as an ability to work effectively as a team.
Description
Qualifications