Job Description

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You may have heard about the NI flagship software NI LabVIEW at university, but do you know about the full scope and value of the NI test and validation portfolio? Our clients are working on some of the most advanced technical challenges of our time, at the absolute pinnacle of electrical engineering technology. NI help clients to test their ideas and enable them to \xe2\x80\x9cEngineer Ambitiously\xe2\x80\x9d.

Our NI Technical Support Engineers provide highly qualified technical support to both external and internal customers. NI Technical Support is the key-value added service that ensures our customers success and their repeat business. As a Generation NI Technical Support Engineer, you will be trained to deliver that essential client support. You will gain a deep knowledge of NI products and quickly apply that expertise to solving our customers\' problems and challenges. After completing our world class comprehensive corporate and functional onboarding program you will grow in the role to provide professional technical consulting and develop your skills to become a recognized instructor of the NI Customer Education Portfolio.

What you will get to do with our amazing team in Penang:

Resolves technical issues for customers across all account tiers\xe2\x80\x8b

• Resolves customers\' single incidents during installation, implementation, and/or maintenance of NI products\xe2\x80\x8b and platforms.\xe2\x80\x8b
• Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.\xe2\x80\x8b
• Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.\xe2\x80\x8b

Builds customer proficiency for all account tiers through standard services\xe2\x80\x8b\xe2\x80\x8b

• Educates customers through formal training and technical support engagements\xe2\x80\x8b. \xe2\x80\x8b
• Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions\xe2\x80\x8b.\xe2\x80\x8b

Captures and documents knowledge to enable self-service resolution\xe2\x80\x8b\xe2\x80\x8b

Learns and adopts \xe2\x80\x8b

• Knowledge-Centered Service (KCS) methodology.\xe2\x80\x8b
• Enables customers to self-serve by creating and editing Knowledge based articles\xe2\x80\x8b.

The Benefits of Working at NI Penang:

• Competitive salary relative to your skills and demonstrated ability to perform in the role.
• World class Generation NI corporate onboarding
• 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
• High quality communication tools and IT equipment.
• Company and personal performance-based bonus.
• An amazing team and a fun place to work.
• Unique Hybrid work mode and flexible working hours.
• Support for dental and vision.
• Travel and commute allowances.
• Accessible and attractive modern offices with free parking.
• Shower and gym facilities for those who like to work out.
• Complimentary drinks and snacks.
• Penang tariff monthly \xe2\x80\x9cCafeteria\xe2\x80\x9d leisure expenses benefit.
• Regular site and team events.

Basic requirements

• Intermediate or advanced Japanese level, oral and written (JLPT N3 and above)
• Pursuing a Bachelor\'s degree in an engineering or science-related field, OR technician-level education in a relevant field, such as IT, electronic engineering, automotive, manufacturing support, or other.
• Alternatively, 1+ year of experience working in a Technical Support position.

Preferred requirements

• Communication - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.\xe2\x80\x8b
• Problem Solver - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture. \xe2\x80\x8b
• Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in one or more programming languages is required. (LabVIEW experience preferred)\xe2\x80\x8b
• Dynamic - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow\'s grand challenges.\xe2\x80\x8b
• Collaborative - Team oriented with the ability to effectively collaborate with peers. \xe2\x80\x8b
• Customer Focus - Ability to ask questions to understand the customer needs.

#L1-YT1

About Us:

Why NI?

There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

: We\'re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We\'ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we\'re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let\'s get started, and let\'s Engineer Ambitiously together.

We are changing how we work by offering more flexibility. NI has decided to take a hybrid approach (working both on- and off-site) at an aggregate level. We know that different roles have different requirements, so we\'re embracing a full range of options.

National Instruments