Job Description

Company Description EmiNET is a leading IT integrator and managed service provider with presence in Singapore, Indonesia, Malaysia, and throughout ASEAN. Our team of experienced and certified consultants and engineers specialize in wireless, IT security, cloud storage, backup and recovery, and VoIP/PABX. We offer a wide range of integrated IT services and deliver the highest level of 24x7 managed service on a 365-days basis to hotels, enterprises, and SMEs. Requirements Candidate must possess at least a Diploma in Network Engineering/Computer Science/Information Technology. Must have good command of the English language. 3 years experience in basic networking/wireless solutions. Experience with a variety of networking products and technologies. Huawei or Cisco Networking product knowledge (e.g., switches, router, wireless system) will be an added advantage. Experience in supporting enterprise level networks and infrastructure deployments. Excellent communication and customer service skills. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Be available to work on call for after hours and weekend emergency support. Responsibilities Provide technical support for overall IT System and Network Infrastructure to clients via phone, email, and chat. Manage trouble tickets according to client\'s requirements. Provide prompt and accurate feedback to clients. Troubleshoot and resolve network issues. Install, configure, and troubleshoot various ICT systems, software, and hardware. Assist in implementing network solutions or project deployments. Perform additional duties and responsibilities as assigned by Supervisor/Manager. Salary range: RM4,000 - RM5,000 per month.

foundit