Job Description

As a Technical Support Engineer, you will be tasked with monitoring and maintaining an organization\xe2\x80\x99s computer systems and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone. Responsibilities include: You will be right at the heart of matters as you need to deal directly with employees and customers who have technical problems such as trouble with their email accounts, forgotten passwords or viruses. Technical Support responsibilities include: - Installation & configuration of a company\xe2\x80\x99s computer hardware operating systems and applications. - Maintenance and monitoring of computer networks and systems. - Logging the queries of customers and employees. - Analysis of call logs in order to discover any underlying issues or trends. - Diagnosing and solving hardware or software faults. - Testing and evaluating new technology. - Performing electrical safety checks on computer equipment. - Responding to call-outs in a timely fashion. - Following instructions, either written or in diagram form, in order to set up a system or fix a fault. - Provide after-sales support for software and hardware. What We Offer: - A Growth Opportunity. - 5000 existing valuable clientele to expand the platform. - Notable awards Company and recognized from public and private sectors. - We offer \xe2\x80\x9cWhere you love, what you do\xe2\x80\x9d methodology. - SMART KPI Why You Should Join Us Now: - We are growing very fast and the earlier you join the higher the rewards. - We have a fantastic leadership team: determination, ambitions, and friendly. Our goal is to reduce high staff turnover, if you are looking for a long-term career opportunity, we are the right company for you. - Maintain a professional working relationship most effective way for a long-term partnership, you will not distract by any emotional or unreasonable justification throughout this journey. Requirements: - Candidate must possess at least a Degree in Electrical Engineering, Mechatronics Engineering, Robotic Engineering - Or, Candidate must possess at least a Degree in Computer Science - At least 3 Year(s) of working experience in the related field is required for this position. - Deployment and Troubleshooting of Microsoft 365 and Window Operating Environment, MacOS, - Adobe Cloud licensing deployment, Amazon Web Services, Microsoft Azure will be a big plus.
Our Vision To impact People and Businesses growth everyday by maximizing their resources. Mission We help businesses maximize resources by taking care of their IT needs. Business Ideology Acestar strongly believes in delivering Amazing Customer Experiences leading to higher Customer Satisfaction. We aim to exceed Customer expectations with proactive human-centric approach when providing IT needs. We provide Innovative Products, proven Best-of-Breed Solutions & Quality Services through strong collaboration with leading global Technology Partners that exemplifies true professionalism. We are determined to be the key to your IT requisites while you could take care of your business needs with a total peace of mind. That drove us to pioneer \xe2\x80\x9cStarcare\xe2\x80\x9d IAAS (IT-As-A-Service), a revolutionary IT service business model that has taken the market by storm. Acestar has succeeded in helping enterprises to be in total control of their business by building ideal workspaces with hassle-free processes which improved employee productivity and implementing a proper digital workflow.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5