Technical Support Engineer
Salary: RM7,000
Position Description:
Strong technical skills, complex problem collaboration skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience. Technical Support Engineers must resolve the most complex customer problems, often collaborating with OEM software and hardware support teams and pre-sales solution design team.
Must be experienced remote support agents, having strong technical problem determination skills in networking, storage, and Operating Systems. Industry leading certifications, with comprehensive server software problem resolution skills for major OEM server operating system software and hypervisors, as well as sophisticated hardware tuning, configuration, and performance management skills are required. Strong network infrastructure and security skills are also required. Excellent language, customer issue handling, and communications skills are essential to this position.
Key Responsibilities:
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