If interested, Kindly share your CV at akansha.n@trinitywfs.com or connect at +60 3-8703 3634
Role: Technical Support Engineer- Mandarin Speaker
Location: KL, Malaysia
Exp: 1+ Year/Freshers can also apply
Education: Min Diploma/Degree in CS/IT
Language: Mandarin + English
:
At least Diploma, Bachelor Degree IT, Computer Science, Engineering or relevant field (Must ensure applicant has official certificate/academic transcript.)
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
Experience in the enterprise customer arena
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
Good understanding of ITIL/Service Management
Passion for new innovative technology and drive customer transformation
Demonstrate effective balance between business and technical acumen
Ability to effectively recognize and adapt to change
Ability to deliver presentations and discuss complimentary products at a solutions level
Ability to handle customer critical issues and work in difficult situations
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM10,000.00 per month
Benefits:
Professional development
Work Location: In person
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