Job Description

At least 1- 2 years of client or customer support with demonstrated problem resolution skills; call center experience is a plus.
Strong Networking background desired.
VMware or Microsoft virtualization technology experience desired.
Demonstrated ability to learn complex software tools quickly.
Working knowledge of Windows desktop troubleshooting experience (past and current Windows OS).
Server administration experience in a Windows environment desired.
Excellent communications skills (verbal and written).
Able to work independently in a fast-paced environment
Understanding your requirements, challenges, and technology goals is the foundation of our customer-centric solutions. Our Professional Services teams has the capabilities to build contact center and networking solutions that fuel the future.
Internal teams comprising our leading project managers, solutions architects, and accomplished engineers collaborate to design and development end-to-end solutions that can be deployed and compete globally.
Solving your most challenging technology problems and enabling your success is our mission and our passion.

Some of our professional services that we provide:
Aspect Contact Center Solutions
Performance Network Consultancy
Workforce Management and Optimization
Contact Center Implementation Best Practices
Project Management
Technical Support and Maintenance
Training and Workshops
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5