Technical Support Engineer
Selangor, Malaysia
Job Description
Our Opening and Your Responsibilities
- To support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization).
- To support product test, ensure test request deliver on time.
- To operate the virtual studio system.
- To support technical training.
- Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation).
- Work closely with USA helpdesk team to ensure smooth process handling and team development.
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
- Coordinate with oversea sales office on product testing logistic and conduct product test.
- Work with Market Manager to operate the eStudio on remote demo and training.
- Education: At least Completed technical education in automation or mechatronic background
- Experience: At least 2 years working experience in service or maintenance support field
- Language skills: English others will be added advantage.
- Others: Call center experience will be advantage.
- Stable employment conditions based on the contract of employment
- Medical care with the dental package
- Life insurance
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Job Detail
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Job IdJD1062424
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned