Technical Support Engineer
Selangor, Malaysia
Job Description
Our Opening and Your Responsibilities
- To support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization).
- To support product test, ensure test request deliver on time.
- To operate the virtual studio system.
- To support technical training.
- Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation).
- Work closely with China helpdesk team to ensure smooth process handling and team development.
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
- Coordinate with oversea sales office on product testing logistic and conduct product test.
- Work with Market Manager to operate the eStudio on remote demo and training.
- Education: At least Completed technical education in automation or mechatronic background
- Experience: At least 2 years working experience in service or maintenance support field
- We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.
- Stable employment conditions based on the contract of employment
- Medical care with the dental package
- Life insurance
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
19251
Preferred Location
Selangor
Shah Alam
Job Type
Full-time
Legal Entity
Mettler-Toledo Services Asia-Pac Sdn. Bhd.
PJ33, Tower 1, Level 14, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200, Petaling Jaya, Selangor Malaysia
+60 3 7844 5800
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Job Detail
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Job IdJD1097532
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned