Job Description

Arvion Services Hiring! Full Time Technical Support Executive - Mandarin Speaker - Ara Damansara in Selangor, Earn up to MYR 4,000 + commission - Ricebowl
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Technical Support Executive - Mandarin Speaker - Ara Damansara
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MYR3,100 - MYR4,000 Per Month
Commission: MYR400 - MYR500
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Posted 2 hours ago o Closing 15 Nov 2025
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Requirements
We are looking for a Customer Support Executive to handle first-level support for corporate and consumer products. This role involves managing phone, email, and fax communications, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.
What will you do:

• Manage incoming and outgoing customer interactions through phone calls, emails, and faxes, addressing product-related questions, sales inquiries, promotional offers, and general support requests
• Deliver consistent technical assistance via phone and email for product-related concerns and issues
• Demonstrate strong interpersonal and communication abilities to effectively resolve customer frustrations and provide satisfactory solutions
• Assess customers technical understanding and tailor explanations accordingly to ensure clear and effective support
• Perform initial troubleshooting and ask relevant questions to determine the appropriate next steps for software-related queries

Responsibilities
Who are we looking for:

• 1-2 years of customer service experience (preferably in a call center or tech support)
• Fresh Graduates with IT degree/qualification are encouraged to apply
• Excellent verbal and written communication skills
• Strong multitasking abilities and attention to detail
• Proficiency with CRM systems and Microsoft Office
• Customer-centric with a positive, solution-oriented mindset
• Knowledge of hardware/software troubleshooting is a plus

Benefits
What We Offer:

• KPI Allowance: RM500
• Night Shift Allowance: RM400
• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Kelana Jaya LRT station and a shopping mall.
• Office is located next to housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Skills
Mandarin Language Proficiency Customer Service Technical Troubleshooting Communication Skills Active Listening Problem-Solving Time Management
Important Information
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Skills Required