Technical Support Executive Myanmar Speaker
Petaling Jaya, Malaysia
Job Description
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Malaysia / Singapore Market RESPONSIBILITIES AND TASKS:
Contract length: 12 months Salary: RM3,000.00 - RM4,500.00 per month Benefits:
- Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders\xe2\x80\x99 satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer\xe2\x80\x99s business, their challenges, drivers and future direction to build strong customer focused relationship
- Diploma/Degree in Information Technology or equivalent.
- Relevant knowledge and experience in IT and Printing Technology (will be an added advantage).
- Knowledge of
- Previous Experience in IT Helpdesk, Server Support or Network Admin roles will be highly regarded.
- Strong interpersonal and communication skills, both verbal and written
- Ability to develop knowledge and skills independently.
- Ability to work independently as well as part of a team.
- Must have advanced troubleshooting and problem solving skills.
- A record of a can-do, mature and professional attitude, and attention to detail.
- Keep up to date with current technology.
Contract length: 12 months Salary: RM3,000.00 - RM4,500.00 per month Benefits:
- Health insurance
- Maternity leave
- Parental leave
- Vision insurance
- Day shift
- Early shift
- Fixed shift
- Monday to Friday
- 13th month salary
- Petaling Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
- Diploma/Advanced Diploma (Preferred)
- Technical Support: 1 year (Required)
- Health insurance
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Job Detail
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Job IdJD914362
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned