Technical Support Executive Singapore Market

Selangor, Malaysia

Job Description


:

s:

  • Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
  • In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
  • Deliver the best customer experience by adhering to the Company policies and procedures.
  • Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders\' satisfaction.
  • Educate and guide customer on printer and printing software technology
  • Contribute to the knowledge management database available to all staff.
  • Continually builds understanding of customer\'s business, their challenges, drivers and future direction to build strong customer focused relationship
Job Requirements:
  • Degree in any discipline. Fresh graduate is encouraged to apply.
  • At least one (1) year working experience in contact center or customer support related field.
  • Good command of spoken and written English.
  • Proficient in relevant computer applications like MS Office.
  • Demonstrate excellent communication and problem-solving skills.
  • Highly motivated and result-oriented team player with good interpersonal skills.
  • Able to work independently and as a team.
  • Have pleasant disposition and attitude.
  • Ability to handle stressful situation appropriately.
  • Able to work on rotational shifts and public holidays.
About Us:

About Us

FUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific.

About the Team: At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.

Fujifilm

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Job Detail

  • Job Id
    JD1001103
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Selangor, Malaysia
  • Education
    Not mentioned