Technical Support Executive Taiwan Market
Job Description
Provide remote technical support to customer via telephone,e-mail,live chat and other appropriate channels
In line with service level targets ,accountable for cases that logged by customers and manage them to resolution effectively and proactively ,in line with service level targets
Deliver the best customer experience by adhering to the Company policies and procedures
Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders' satisfaction
Educate and guide customer on printer and printing software technology
Contribute to the knowledge management database available to all all staff
Continually builds understanding of customer's business,their challenges,drivers and future direction to build strong customer focused relationship
Good command of spoken and written Mandarin
Have pleasant disposition and attitude
Ability to handle stressful situation appropriately
Fresh graduate is encouraged to apply
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM3,200.00 - RM3,600.00 per month
Benefits:
Maternity leave
Opportunities for promotion
Parental leave
Professional development
Work Location: In person
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Job Detail
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Job IdJD1268637
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned