Job Description

https://www.dasher.com.my/

Job Highlights

Flexible working environment Say "NO" to office politic, a young company with more opportunity

About the Team

At Dasher, our Technical Support team is not your average factory setup. We are the frontline advocates of the entire customer journey -- from pre-sales to after-sales. We aim to leave an indelible WOW impression on customers, aligning with Dasher's vision to prioritize the ultimate EXPERIENCE over mere SALES.

What You Will Do

We are looking for an intern to help our team solve technical problems and keep our customers happy.

Handle Live Chats:

Reply to customer messages on

WhatsApp

and our internal chat system. You will answer questions about our products and help customers fix technical issues.

Solve Problems:

Guide customers step-by-step to troubleshoot their Smart Home devices and gadgets.

Turn Unhappy Customers into Happy Ones:

Listen to frustrated customers, stay calm, and find a solution that makes them smile again.

Update Customers:

Check warranty statuses and inform customers about repairs or replacements promptly.

Send Updates:

Send out message blasts to customers regarding out-of-stock items, shipping delays, or announcements.

Ad-Hoc Support:

Assist the team with other small tasks when needed.

What You Will Learn

Product Knowledge:

Learn everything about Smart Home IoT products and latest gadgets.

Customer Service Skills:

Learn how to handle difficult situations and communicate professionally.

Technical Troubleshooting:

Learn how to diagnose and fix hardware/software issues.

Requirements

Good typing and written communication skills (English). Patient and polite, even when customers are angry. Interest in technology and gadgets. Willing to learn and help the team.

Support and Guidance

We believe in nurturing talent. Our comprehensive training program kicks off your journey, with seniors guiding you through product knowledge and internal communication processes. Your team lead will mentor you, you're not alone; we foster a collaborative environment where support and growth are paramount.

Moreover, you'll be a part of various internal sharing sessions, exposing you to the latest product launches and trending technological advancements. This internship promises to elevate your skills and understanding of the dynamic world of electronics and home appliances.

Join Dasher and embark on a journey that blends passion, innovation, and real-world experiences!

Ready to make a difference? Apply now and become a part of our dynamic team!

Job Types: Temporary, Internship

Pay: RM1,000.00 - RM1,500.00 per month

Benefits:

Free parking Professional development
Work Location: In person