Job Description

We are #hiring #Japanese #TechnicalSupport

ROLE: Native Japanese - Technical Support

Location: Kuala Lumpur, Malaysia.

? Salary: RM 15,000

? Language: Japanese

? Education: Diploma and above holder

? Joining Date: ASAP

? Required Skill-set : Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management (Single Sign On, IDPs, Provisioning etc), Graph and SCIM APIs, Custom and 3rd Party Integrations, Webhooks, Live streaming, Mail Servers and Delivery, Networks, MAM/MDM/EMM.

? Job responsibilities/Skill-set

Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management (Single Sign On, IDPs, Provisioning etc), Graph and SCIM APIs, Custom and 3rd Party Integrations, Webhooks, Live streaming, Mail Servers and Delivery, Networks, MAM/MDM/EMM
Minimum 2 years of experience in successfully supporting enterprise level customers via multiple channels: correspondence, live chat, screen-share and phone
Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software (e.g. Zendesk, Salesforce, etc)
Self managing with the ability to problem solve with minimal supervision
Capability to absorb high volumes of information across multiple resources (technical documentation and product information without SSOT) .
Structured multitasking and prioritization skills to efficiently handle between 20-25 complex cases daily
Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues while leveraging engineering level troubleshooting tools.
Collaborative interpersonal skills with experience working in a cross-functional team environment
Multifaceted with the ability to thrive in a fast-paced environment while maintaining a high level of attention to detail on customer cases.
Agile with swift adaptation to constant product and process changes
Confident verbal and written communication skills; excellence in empathy and rapport building
Existing certifications for language and technical proficiency (minimum C1 for non-native speakers)
Diligence to follow processes, procedures and provide feedback for improvement opportunities
Previous background working in a support tiered model
Job Type: Full-time

Pay: RM15,000.00 per month

Application Question(s):

If you are a non native japanese,do you have japanese N1
Education:

Diploma/Advanced Diploma (Required)
Experience:

Knowledge of web technologies : 2 years (Required) Single sign on,IDP,provisioning: 2 years (Required) Strong technical knowledge : 2 years (Required) Fluency with operating systems : 2 years (Required)
Language:

Japanese (Required)
License/Certification:

* Technical proficiency C1 (Required)