Job Description

Mohon
Lokasi Kerja

• Jalan Padungan Kuching Sarawak Malaysia 93100

Penerangan Kerja
Kelayakan
Minimum education is Diploma
Language requirements: English and Mandarin
Familiar with modern mechanical technology and capable of operating and maintaining complex machinery
Able to read and understand technical drawings and instructions
Possess good troubleshooting and problem-solving skills
Have a spirit of teamwork and good communication abilities
Young, energetic, and full of innovative spirit
Tanggungjawab
Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
Setup installation of machine and conduct machine operation training in customer site.
Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
Acquire technical knowledge on product application.
Research and identify solutions to software and hardware issues
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
Properly escalate unresolved issues to appropriate internal
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their machine are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Manfaat
Work Location: The company headquarters is located in Kuala Lumpur.
Join us and become an essential part of driving the company's technological advancement! We welcome all tech enthusiasts and innovative professionals.
Let's embark on a new career journey together! ??
As a young professional, the future holds unlimited possibilities! * EPF/ SOCSO

• Competitive salary and benefits
• Ongoing career development and training opportunities
• Friendly work environment and team atmosphere
• Access to the latest technology and resources
• Incentive programs to help you achieve higher career goals
• Professional training provided by a team of engineers with 20 years of experience
• Basic salary up to 4,000
• Employee training
• Company uniform
• Bonuses and incentives
• Medical reimbursement
• Near to KTM station
• Career advancement opportunities
• Annual salary increase

Kemahiran
Sales Coordinator Sales Admin sales
Peringatan Penting
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Skills Required