Job Description

As a key member of the Technical Support team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.

Digital Media

? Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times

? Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media

? Identify, resolve or manage the resolution of system issues

? Troubleshoot platform issue raised by clients or companies and escalate to the next level if can't be solved beyond the expertise

? Communicate to other department and teams keeping stakeholders and management informed

Operational Efficiency

? Ensure low error rate - Check material is available for ingestion within SLA

? Document client issues via phone, email or in person and respond to client within the agreedtimelines

? Ensure quoting is accurate, timely and follows rate card and discount rules for products and any other services offered

? Always work efficiently and effectively, using correct workflow and work procedures

? Testing end to end for TV or Broadcast products; reporting thoroughly back to IT & BusinessSolutions or other agreed escalation routes

? Monitor and track TVC distribution to meet client deadlines and Adstream SLA's

? Manage orders on behalf of clients with view to converting client to direct usage of the system at appropriate time

Specialist Knowledge/Experience Required

? Experience in a relevant position; ? Experience in software testing and correction ? Consistent performance under pressure ? Demonstrated success at troubleshooting and excellent communication skills ? Strong knowledge/skills in at least 4 areas from the list below: ? No-SLQ (Mongo) ? Linux/UNIX systems ? JSON and XML syntax ? RESTFul API ? GIT (understanding, work experience) ? Basic scripting and programming: XML, JavaScript and Bash
Job Type: Full-time

Pay: RM5,000.00 - RM8,500.00 per month

Benefits:

Professional development
Experience:

Confluence apps (Connect, Jira): 3 years (Preferred) AWS CloudWatch or MS Azure: 3 years (Required) Jenkins: 3 years (Required) Linux/UNIX systems: 3 years (Preferred)
Work Location: In person