Technical Support Level 1 Permanent
Petaling Jaya, M10, MY, Malaysia
Job Description
Client preferred the Female candidates for this role
Job Scope
Receiving end user calls Provide first level resolutions Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery Ticket Closure
Job Requirement
3 years' experience in 24x7 operations (Candidates earlier worked in international contact/call centres in a voice support process is preferred/must) Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc) RMIT knowledge is preferred; however, it's not strictly mandatory. At a minimum, candidates should have a good understanding of IT Service Management (ITSM) tools and be familiar with standard service desk operations. Troubleshooting skills on VPN connectivity, dial up , wireless routers Knowledge on active directory, domain controllers etc Troubleshooting experience using remote control tools Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
Job Type: Permanent
Benefits:
Health insurance Opportunities for promotion Professional development
Work Location: In person
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Job Detail
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Job IdJD1208891
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned