Job Responsibilities \xef\x83\x98 To monitor customer network and connection status via Network Monitoring System. \xef\x83\x98 To notify customer on abnormalities detected from Network Monitoring System. \xef\x83\x98 To create support ticket, escalate, follow up on support process. \xef\x83\x98 To collect 1st level troubleshooting information. \xef\x83\x98 To escalate incident to 2nd level team for further troubleshooting. \xef\x83\x98 To ensure that each incident is handled within SLA level. Requirement \xef\x83\x98 Able to work shift basis (24x7). \xef\x83\x98 Good communication skills (both oral & written). \xef\x83\x98 Good abstract thinking and problem-solving skills, able to work and communicate with all levels. \xef\x83\x98 Mature and positive attitude, strong sense of quality and responsibility, able to work well in a fast- paced, multi-cultured dynamic environment. \xef\x83\x98 Candidate must posses at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) or equivalent. \xef\x83\x98 At least 1 year of working experience in the related field is required for this position.
We provide customised and complementary managed internet services that cover (i) Network Support Services mainly encompassing network infrastructure design and hardware installation, network management and security services; and (ii) Network Connectivity Services that focus on providing intranet and internet connectivity solutions with metro Ethernet and broadband that is subscribed from third-party telecommunication companies. Our managed internet services are backed with our support on a 24 hours a day, seven days a week basis to facilitate seamless data transmission and management. As our managed internet services allow us to comprehensively solve our customers\xe2\x80\x99 network problems covering both network support services and network connectivity services, we are the single point of contact for the end-to-end network solutions to our customers.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5