Job Description

xefxbbxbfxefxbbxbfClient Background:Established over 10 years in Malaysia. Specialist and market leader in providing enterprise security system, integrated door access control, and total customization solution.Industry: Electrical/ Security SurveillanceLocation: ManjungTenure: PermanentWorking Hours: Mon-FriResponsibilitiesTo understand overall technical support ticketing process and procedure.Complete technical tasks and assignment according to ticketing system.Track ticket status and make sure no missing SLA (service level agreement) complaints.To prepare daily and detailed technical support reports to customers.Updating daily and weekly status reports when required by the supervisor or manager in a timely manner.Capable of performing technical fault findings.Able to contribute to root cause analysis, rectification process and solutions.To standby for ad hoc technical support on a rotation basis.Able to do site visits and gather information to assist Engineering team to prepare solution and proposal.Perform schedule preventive maintenance service.Complete schedule preventive maintenance checklist and report in a timely manner.Complete any other tasks as assigned by the superior.Requirements:

• Providing frontline assistance to end-users by troubleshooting and resolving technical issues.
• Responding to support tickets or calls in a timely and efficient manner.
• Documenting and tracking issues to ensure a systematic approach to problem-solving.
• Understanding of networking concepts and protocols.
• Knowledge of hardware components and troubleshooting techniques.
• Prioritizing and managing multiple tasks efficiently to meet service level agreements (SLAs).

IIf If you are interested in the position, kindly apply directly online by clicking on the xe2x80x9cApplyxe2x80x9d button. Thank you.Sub Specialization : Others;Any
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Perak

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