Technical Support

Pulau Pinang - Sabah, Malaysia

Job Description


  • Primary Language: Mandarin (Require to liaise with mostly Cantonese / Mandarin Speaking clients)
  • Fresh graduates with strong vocation/hands on electrical knowledge are encouraged to apply.
  • Graduated with diploma of mechanical/electronic or relevant professional certificates.
  • Own basic electronic troubleshooting experience be advantage.
  • Own basic designing software such as Adobe Illustrator/Corel Draw will be advantage.
  • Able to work independently and good communication with others.
  • Be responsible and good in teamwork.
  • Processed own transport for customer services.
  • Willing to transport oversea and also domestic customer services.
  • Providing support for clients by learning about and satisfying their needs.
  • Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
  • Handling complaints and negotiations.
  • Participate of all company sales events.
  • Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
  • Setup installation of machine and conduct machine operation training in customer site.
  • Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
  • Acquire technical knowledge on product application.
  • Complete any other duties that may be assigned from time to time by the management.
  • Able to speak/written in English and Bahasa Malaysia.
Responsibilities
  • Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
  • Setup installation of machine and conduct machine operation training in customer site.
  • Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
  • Acquire technical knowledge on product application.
  • Research and identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they\'ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their machine are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
Benefits
  • Products training will be provided.
  • Sales commission, performance bonus, and incentive.
  • Opportunity to travel nationwide in Malaysia, Brunei & Singapore.
SkillsSales Coordinator Sales Admin salesImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1058902
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    4000 per month
  • Employment Status
    Permanent
  • Job Location
    Pulau Pinang - Sabah, Malaysia
  • Education
    Not mentioned