Job Description

• Primary Language: Mandarin (Require to liaise with mostly Cantonese / Mandarin Speaking clients)
• Fresh graduates with strong vocation/hands on electrical knowledge are encouraged to apply.
• Graduated with diploma of mechanical/electronic or relevant professional certificates.
• Own basic electronic troubleshooting experience be advantage.
• Own basic designing software such as Adobe Illustrator/Corel Draw will be advantage.
• Able to work independently and good communication with others.
• Be responsible and good in teamwork.
• Processed own transport for customer services.
• Willing to transport oversea and also domestic customer services.
• Providing support for clients by learning about and satisfying their needs.
• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
• Handling complaints and negotiations.
• Participate of all company sales events.
• Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
• Setup installation of machine and conduct machine operation training in customer site.
• Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
• Acquire technical knowledge on product application.
• Complete any other duties that may be assigned from time to time by the management.
• Able to speak/written in English and Bahasa Malaysia.

Responsibilities

• Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
• Setup installation of machine and conduct machine operation training in customer site.
• Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
• Acquire technical knowledge on product application.
• Research and identify solutions to software and hardware issues
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they\'ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their machine are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Benefits

• Products training will be provided.
• Sales commission, performance bonus, and incentive.
• Opportunity to travel nationwide in Malaysia, Brunei & Singapore.

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