Job Description

#LI-GM

About Accenture

Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services--creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

THE WORK:

Join our dynamic team and be part of shaping the future! You will be building knowledge and supporting the team, as well as participating in problem-solving discussions. Embrace the opportunity to make a difference every day.

Responsibilities:

1. Provide expert first-level technical assistance to clients across multiple communication channels (phone, email, chat). 2. Conduct thorough troubleshooting to resolve hardware and software issues. 3. Document all technical interactions and resolutions with detailed documentation. 4. Escalate complex technical incidents to appropriate specialist teams for advanced resolution. 5. Assist clients with the precise setup, installation, and configuration of software applications. 6. Ensure a positive client experience through professional communication and effective problem resolution.

Requirements:

1. Native language fluency with excellent written and verbal communication skills. 2. A minimum of one (1) year or more of proven experience in a technical support capacity. 3. Superior problem-solving and interpersonal communication skills. 4. Meticulous attention to detail and demonstrated ability to multitask. 5. Comprehensive understanding of software applications and computer systems. 6. Proven ability to work efficiently in a high-pressure environment. * 7. Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus.