Technical Support & Sales Associate (mandarin+english+cantonese Speaker)
Kuala Lumpur, Malaysia
Job Description
3. Mode: WFH (Subjected to changes)- First 3 / 4 months training in our office at Bangsar South and will be working from home consequently. - Only come to the office whenever required, such as due to Client\'s visit, events, etc.-Onboard on first week of August 2024Responsibilities
- Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
- Identify and relate with various customer needs and scenarios.
- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
- Remain updated in client and industry led processes, technology applications, utilities, and products.
- Utilize various client-based tools and applications for customer management and servicing.
- Transfer customers to appropriate departments when required.
- Conduct data entry, documentation, and case management.
- Work and partner with others within a team-based environment.
- Achieve and maintain required metrics and goals.
- Requires good English skills, excellent in Mandarin and Cantonese speaking.
- Able to read and write in Mandarin and English
- Require sales background and IT technical skills.
- Performance incentive
- Optical claim
- Dental claim
- Sick leave encashment
- EPF/SOSCO
- Annual Leave
- Flexi leave
Ricebowl
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Job Detail
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Job IdJD1070532
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned