Job Description

Sutherland Global Services (Malaysia) Hiring! Work from Home Technical Support & Sales Associate (Mandarin+English+Cantonese Speaker) in Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl
Technical Support & Sales Associate (Mandarin+English+Cantonese Speaker)
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MYR4,300 - MYR4,500 Per Month
KL City,
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More than 40 have applied to this job
Posted a day ago Closing 11 Jun 2025
More than 40 have applied to this job
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Requirements
Work Time / Mode
1. Time: 8am - 5pm / 9am-6pm / 10am - 7pm
2. Days: Monday - Friday
3. Mode: WFH (Subjected to changes)- First 3 / 4 months training in our office at Bangsar South and will be working from home consequently. - Only come to the office whenever required, such as due to Client's visit, events, etc.
-Onboard on first week of August 2024
Responsibilities

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.
• Requires good English skills, excellent in Mandarin and Cantonese speaking.
• Able to read and write in Mandarin and English
• Require sales background and IT technical skills.

The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.
Benefits

• Performance incentive
• Optical claim
• Dental claim
• Sick leave encashment
• EPF/SOSCO
• Annual Leave
• Flexi leave

Skills
Sales Communications Communication Skill Cold Calling Upselling Closing Deals
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