Job Description

Artworld Technology Hiring! Full Time Technical Support xe6x9cxbaxe6xa2xb0xe6x8ax80xe6x9cxafxe5x91x98 in Sarawak, Kuala Lumpur, Earn up to MYR 4,000 - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-063f2593>Technical Support xe6x9cxbaxe6xa2xb0xe6x8ax80xe6x9cxafxe5x91x98ReportFollowUp to MYR4,000 Per Month, and +1 other locationsFast ResponseBe an early applicant!Posted a day ago xe2x80xa2 Closing 4 Apr 2025Be an early applicant!SaveApplyRequirements

• Minimum education is Diploma
• Language requirements: English and Mandarin
• Familiar with modern mechanical technology and capable of operating and maintaining complex machinery
• Able to read and understand technical drawings and instructions
• Possess good troubleshooting and problem-solving skills
• Have a spirit of teamwork and good communication abilities
• Young, energetic, and full of innovative spirit

Responsibilities

• Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
• Setup installation of machine and conduct machine operation training in customer site.
• Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
• Acquire technical knowledge on product application.
• Research and identify solutions to software and hardware issues
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Properly escalate unresolved issues to appropriate internal
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their machine are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

BenefitsWork Location: The company headquarters is located in Kuala Lumpur.Join us and become an essential part of driving the company's technological advancement! We welcome all tech enthusiasts and innovative professionals.Let's embark on a new career journey together! ??As a young professional, the future holds unlimited possibilities!

• EPF/ SOCSO
• Competitive salary and benefits
• Ongoing career development and training opportunities
• Friendly work environment and team atmosphere
• Access to the latest technology and resources
• Incentive programs to help you achieve higher career goals
• Professional training provided by a team of engineers with 20 years of experience
• Basic salary up to 4,000
• Employee training
• Company uniform
• Bonuses and incentives
• Medical reimbursement
• Near to KTM station
• Career advancement opportunities
• Annual salary increase

SkillsSales Coordinator Sales Admin salesImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

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