Job Description

About the Role

We're looking for a hands-on, technically capable team member to own all field-side technical operations for our facial recognition, access control, and robotics-based projects. This role requires someone who thrives on solving real-world tech problems, being physically present on-site, and ensuring everything is running smoothly -- from hardware to software.

You'll report to the Project Manager but take full responsibility for on-site operations, system understanding, testing, support, and coordination -- working with vendors, developers, and internal teams.

Key Responsibilities

:

Technical Support & Setup

Understand the facial recognition (FR) systems, software, and hardware configurations in detail -- this is absolutely essential Operate, test, and troubleshoot FR software, robot tools, and integrated devices Create and maintain wiring diagrams and SOPs for systems and installations Understand how systems connect -- including turnstile integration, server-port configuration, and diagnostic workflows Perform firmware updates, part replacements, and escalate major issues to vendors when needed

On-Site Operations

Frequent and independent site visits are a core and non-negotiable part of the role Conduct field support, preventive maintenance, testing, troubleshooting, and on-site handovers Attend UATs, SITs, and testing sessions -- handle all technical components confidently Be able to work solo on-site, representing the company's technical capability

Project Lifecycle Involvement

Take ownership of field execution for hardware-based projects (primary focus), and assist with software projects when needed Participate in end-to-end execution: from requirement gathering ? testing ? UAT ? handover Assist in writing test scripts and execution of client testing Identify and source new hardware vendors, suppliers, and accessories (e.g., turnstile brackets, mounts, 3D printed parts) Coordinate all communication with vendors during proposal or delivery phases

Requirements

Diploma or Degree in IT, Computer Science, or related field (advantageous, but not strictly required) Hands-on experience in technical support or field service roles is strongly preferred Basic to intermediate networking knowledge is highly preferred -- including server ports, configurations, and IP setups Familiarity with configuring devices, updating firmware, and interpreting wiring diagrams Technically hands-on and comfortable working on hardware/software setups Must be 100% committed and available for frequent solo on-site work Able to understand and use FR software, robotic diagnostic tools, and troubleshoot live issues Good at documenting processes and communicating clearly with vendors, clients, and the dev team Strong sense of ownership, reliability, and problem-solving mindset

Career Growth

Perfect for junior to mid-level tech professionals who want to step into a more project-involved technical support role, while gaining exposure to exciting real-world technologies like FR, access systems, and mobile robotics.

Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

Flexible schedule Maternity leave
Application Question(s):

Familiarity with configuring devices, updating firmware, and interpreting wiring diagrams Basic to intermediate networking knowledge is highly preferred -- including server ports, configurations, and IP setups Able to understand and use FR software, robotic diagnostic tools, and troubleshoot live issues
Experience:

Technical Support: 2 years (Required) Computer networking: 2 years (Required)
Language:

English (Required)
Work Location: In person