Job Description

Aigens Technology (M) Sdn. Bhd. Hiring! Full Time Technical Support - Software Engineer (Level 3) in Selangor, Earn up to MYR 5,000 - Ricebowl
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Technical Support - Software Engineer (Level 3)
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MYR3,500 - MYR5,000 Per Month
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Posted 2 hours ago o Closing 5 Mar 2026
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Working Location Near Station

• Persiaran Kewajipan Subang Jaya Selangor Malaysia 47500

Requirements
Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.
As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio-including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware-helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.
With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you are passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey. We are looking for someone with:
Bachelor's degree in Computer Science, Engineering, or related field
At least 5 years experiences in a Level 3 support role specialized in CRM or E-Commerce, handling escalated technical issues in a fast-paced environment
Proficiency in Java programming and a strong understanding of software development principles
Strong knowledge of SQL databases (MySQL, PostgreSQL) and NoSQL databases (Datastore, DynamoDB) - Experience with cloud platforms (GCP, AWS) including compute, storage, logging and networking services - Proficiency with REST API troubleshooting and log analysis to identify root causes
Extensive experience in system integrations, with a focus on payment systems and data exchange protocols
Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently
Strong communication skills to effectively interact with stakeholders at all levels
Ability to work independently and collaboratively in a team environment
Proficiency in verbal and written English and (Mandarin or Cantonese)
Able to work by a shift roster or during weekend and late night if required
Responsibilities
What your daily work looks like:
As a Level 3 Support Specialist at Aigens, you will play a crucial role in our support team, taking ownership of escalated support cases and ensuring timely and effective resolution of complex technical issues. Your responsibilities will include investigating reported issues, identifying root causes, and implementing solutions and enhancements to deliver exceptional customer support.Key Responsibility:
Own and manage escalated support cases, providing in-depth technical expertise to resolve complex issues
Investigate reported issues, analyze root causes, and develop effective solutions to address technical challenges
Collaborate with cross-functional teams across South East Asia to implement remedies and enhancements to improve system performance and functionality
Utilize your coding experience, particularly in Java, to develop and implement technical solutions
Demonstrate strong expertise in system integrations, with a focus on areas such as payments, to ensure seamless operations across integrated platforms
Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and development
Benefits

• What's on offer:
• Competitive salary for the right candidate
• 5-day work week
• Friendly and people-oriented work environment
• Working in a flat culture with talented individuals
• Join a young and growing brand backed by a great investment team

Skills
Technical Support Software Engineering Troubleshooting Problem Solving
How to go to Aigens Technology (M) Sdn. Bhd. by MRT, LRT or other public transport?
Subang Jaya
Nearby Public Transportation
All LRT BRT
BRT - SOUTH QUAY-USJ 1
0.4 km
BRT - USJ7
0.7 km
LRT - USJ 7
0.7 km
BRT - SUNU-MONASH
1.0 km
LRT - SS 18
1.1 km
LRT - TAIPAN
1.5 km
BRT - SUNMED
1.8 km
LRT - SS 15
1.9 km
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Skills Required